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#40 Using Automation To Improve the Customer Experience Without Losing Your Culture

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Eric Rule began his career as the Clubhouse Manager at Oak Hill Country Club in Rochester, New York in 1985 and eventually rose to the position of General Manager. He oversaw $50,000,000 in facility renovations over a 27-year period, including the rehabilitation of the 1926 English Tudor clubhouse and the creation of a 13,000-square-foot sports center.




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